Last updated: March 23, 2025

This Privacy Policy describes how Relive Footwear, located at Verdunplein 17, 5627 SZ, Eindhoven, the Netherlands, and accessible from https://relive-footwear.com/ (the "Site," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our Site, use our services, make a purchase through Relive Footwear, or otherwise interact with us through the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

• Contact information , including your name, address, telephone number and email address.
• Order information , including your name, billing address, delivery address, payment confirmation, email address, and phone number.
• Account information , including your username, password, security questions, and other information used for account security.
• Customer support information , including information you share in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but then you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interactions with the Services (" Usage Data "). For this purpose, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide the products or services you request so that we can perform the agreement we have with you.
• When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, " Third-Party Websites and Links."

How we use your personal data

• Providing Products and Services. We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, establishing, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify will process your information as set out in the Privacy Policy and the Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6(1)(f) GDPR.
• Communication and service improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. Specific information about the Cookies we use relating to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies . We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies within your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and display ads to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
• When you instruct, request, or otherwise authorize us to share certain information with third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
• In connection with a corporate transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose We disclose the following categories of personal data and sensitive personal information about users for the purposes set out above in 'How We Collect and Use Your Personal Data' and 'How We Disclose Personal Data' :

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal data to conduct advertising and marketing activities as follows.

Third party websites and links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide in public or semi-public locations, including information you share on third-party social networking sites, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation to their use by us or any third party. The inclusion of such links on our Site does not imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) any personal information of individuals under the age of 16.

Security and storage of your data

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, data you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in certain cases, we may deny your request, to the extent permitted by law.

• Right to access/know : You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to Erasure : You may have the right to request that we erase the personal data we hold about you.
• Right to rectification : You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising : You may have the right to request that we not “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes that are considered “targeted advertising” as defined under applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to access the Site, depending on where you are located.
• Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal data.
• Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
• Managing your communication preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized representative, we will require the representative to provide evidence of their authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, you have the right, depending on where you live, to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible data protection supervisory authorities can be found here .

International users

Please note that we may transfer, store, and process your personal data outside your country of residence. Your personal data will also be processed by staff and third-party service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at contact@relivefootwear.com or contact us at Verdunplein 17, 5627 SZ, Eindhoven, The Netherlands.

For the purposes of applicable data protection law and unless explicitly stated otherwise, we are the controller of your personal data.