Shipping & Delivery at Relive Footwear

Welcome to Relive Footwear! We understand you're excited to receive your order. Below, you'll find all the information about our shipping policy, processing times, and estimated delivery times, so you'll know exactly what to expect. Our goal is to get your order to you as quickly and efficiently as possible.

1. When will my order be shipped?

Thank you for your order! As soon as you place an order, we'll get to work on it right away. Our standard processing time is 2–4 business days from the date of your order. During this time, your order will be carefully assembled, checked, and prepared for shipment.

Exceptions: During extremely busy periods (such as holidays) or due to unforeseen circumstances, processing time may sometimes take up to 5 business days . We ask for your understanding and assure you that we will do everything we can to send your package as quickly as possible.

Shipping confirmation: You will automatically receive an email with a shipping confirmation and a track & trace code as soon as your order has left our warehouse.
Please note: Once the package has been handed over to the carrier, further processing is beyond our direct control.

2. What is the estimated delivery time and which carriers do you ship with?

After your order has been processed and shipped, the delivery time depends on your geographic location. To ensure reliable and efficient delivery, we partner with reputable international carriers such as Yun Express , PostNL , UPS , and other logistics partners.

Estimated average delivery times:

• United States: 3–16 business days
• United Kingdom: 3–16 business days
• Australia: 7–16 business days
• New Zealand: 7–16 business days
• Europe (countries outside UK): 4–16 working days
• Canada: 4–16 business days

*Important note regarding delivery times:
The delivery times listed above are estimates. While we strive to be as accurate as possible, these times may vary due to factors beyond our direct control, such as:

• Delays in customs clearance in the country of destination
• The efficiency and speed of local postal services
• National holidays or extreme weather conditions
• Remote locations that may take longer to reach

We cannot guarantee exact delivery times. Exceeding the expected delivery time does not automatically entitle you to a refund or compensation, unless otherwise required by law.

Order Tracking & Customer Service

Order tracking:
As soon as your order has been shipped, you will receive an email with your personal track & trace code . This allows you to track the status of your shipment via the carrier's website.

Shipment marked as 'delivered'
If the carrier marks a shipment as 'delivered' but you haven't received anything, please contact us within 7 days . After that, we will no longer be able to investigate or file a claim with the carrier.

Your Satisfaction Is Our Priority

At Relive Footwear, the customer experience is paramount. We are continuously committed to providing you with the best possible service, from the moment you place your order to the delivery of your product.

If you have any questions about your order, shipping, delivery times, or anything else, please don't hesitate to contact our customer service. We're happy to help.

Contact details:
📧 Email: contact@relivefootwear.com
⏱ We aim to answer all emails within 24–48 business hours .